Principle
Return requests are reviewed according to the order status and the after-sales process available in the operating console. This page does not create an automatic right to return or replacement.
JO HOMZ
Returns and refunds
This page describes the general returns principle without stating a number of days or a refund-transfer period, because those values have not been approved for publication.
JO HOMZ has not published a specific return window, warranty period, guaranteed delivery time, or binding legal forum on this page. Those decisions will be added after approved legal review. The text below describes current operating principles only.
Wholesale and projects
Wholesale and project pieces made to approved specifications are handled through the quote or supply agreement, not a generic retail returns path.
Decisions still required
The return window in days, refund method, any timed warranty, and the legal forum remain unpublished until they are approved.